Please read these before placing an order. Custom and made-to-order pieces are non-refundable once processing begins.
Return & Cancellation Policy
Thank you for shopping at Waxart Studio!
1. Custom & Made-to-Order Items
Due to the handcrafted, customized, and made-to-order nature of our products, all sales are final. We are unable to accept returns, exchanges, or cancellations once an order has been placed and processing has begun.
2. Damaged, Defective, or Incorrect Orders
Your satisfaction is extremely important to us. If your order arrives damaged during shipping, defective, or if you received the wrong item, we will gladly make it right!
Attach clear photos of the damaged item and the shipping packaging.
Once we review your request, we will issue a replacement or provide a suitable solution.
3. Shipping & Address Errors
Please double-check your shipping address prior to completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
4. Questions?
If you have any questions regarding our policy before placing an order, please feel free to reach out to us at contact@waxart.studio.
Shipping Policy
Thank you for shopping at Waxart Studio! Below are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
All of our items are handcrafted and made to order. Orders are processed and created within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping is based on your order subtotal (before tax) and shown at checkout:
Up to $50: $15 shipping
$50–$100: $20 shipping
$100–$200: $25 shipping
$200 and above: $35 shipping
Rates may be updated from time to time; the amount shown at checkout is what applies to your order.
Standard Shipping: Estimated delivery within 3 to 7 business days after processing.
3. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
4. Missing or Delayed Packages
Waxart Studio is not liable for products damaged or lost during shipping once handed over to the carrier. If you received your order damaged, or if your package is lost, please contact the shipment carrier or our support team directly to file a claim.
5. Incorrect Shipping Addresses
Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
Privacy Policy
This explains what we collect when you use waxart.studio, and how we use it.
Orders: name, email, phone, shipping address, items, and order notes.
Account: name, email, password (stored hashed), and saved addresses if you create an account.
Custom requests: the message and any files you attach.
Payment: card payments are processed by Stripe. We do not store full card numbers on our site.
3. How we use it
We use this information to take and fulfill orders, email confirmations and shipping updates, answer custom requests, and keep your account signed in. We do not sell your personal information.
4. Who we share it with
Only what is needed to run the shop: Stripe (payments), Cloudflare (hosting), and the carrier when we ship (UPS). Studio inboxes (order@ and contact@) receive order and custom-request details so we can make your pieces.
5. Cookies
We use a login cookie so you stay signed in on this site. It is not used for advertising.
6. How long we keep it
Order and account records are kept as long as needed to fulfill orders, handle support, and meet tax or bookkeeping needs.
7. Your choices
You can sign in to see orders and edit saved addresses. To correct or delete information, email contact@waxart.studio with your order number or account email.
8. Children
This shop is not directed at children under 13. We do not knowingly collect personal information from children.
